From distance to closeness.
With the CX Quick Check.
What does CX mean for me individually - how does a customer focus serve my goals? What challenges where I stand and which options for action do I have?
For marketing leaders who want to know quickly where they stand on CX - and how to achieve noticeable improvements with manageable effort.
A clear position assessment
Where your CX stands today - assessed across five relevant dimensions.
3–5 immediate quick wins
Concrete recommendations you can implement right away.
Shared KPIs
A metrics overview that aligns management and teams on one goal.
A basis for your CX roadmap
The check provides a foundation for all further CX decisions.
Four steps. A clear result.
Kick-off call
Introduction to CX, alignment of expectations and an introduction to the Course Framework.
CX maturity workshop
Position assessment across five dimensions: touchpoints, data, responsibilities, technology, culture - incl. KPI canvas and open discussion.
Results presentation & sparring
Results, quick wins and sensible next steps - with an open exchange.
Documentation
Management summary with all results and recommendations.
What is the CX Quick Check?
The CX Quick Check is a rapid assessment of your customer experience that evaluates where you stand today across five relevant dimensions. It delivers three to five immediately actionable quick wins and a shared set of KPIs that aligns management and teams on one goal - the basis for all further CX decisions.
How does the CX Quick Check work?
In four steps: a 30-minute kick-off call for context, a 90-minute CX maturity workshop, a 60-minute results presentation with open sparring, and a final PDF documentation. All sessions take place online.
Which five dimensions does the maturity workshop assess?
The workshop looks at touchpoints, data, responsibilities, technology and culture - complemented by a KPI canvas and open discussion. This produces a robust overall picture rather than a one-off snapshot.
Who is the CX Quick Check for?
For marketing leaders who want to know quickly where they stand on CX - and how to achieve noticeable improvements with manageable effort. It is the right entry point when a solid position assessment is needed before larger investments.